Service Can Be Combined With IVR and CTI Maintenance For Increased Operational Efficiency and Lower Cost

DUBLIN, Calif. March 2, 2009— PSS, experts in contact center infrastructure and applications, today announced general availability of its PBX maintenance and support service. The service is available for Avaya, Nortel, Siemens/Rolm, and Cisco PBX systems, and can be purchased independently or combined with the company’s IVR and CTI support programs.

PSS has been piloting the service for over a year as an add-on for PSS customers with existing IVR or CTI support programs. During the pilot PSS achieved its goal of maintaining the same high standards of service and customer satisfaction that the company’s nationally recognized IVR and CTI support programs have delivered since 2002.

"This is a time when every enterprise is scrutinizing its operating expenses and its vendor relationships," said Lew Chipp, President of PSS. "Our addition of PBX support has been very well received because it can lower costs and increase operational efficiency, particularly when combined with IVR and CTI support from a single vendor."

The PBX maintenance and support offering from PSS includes nationwide coverage, immediate response by trained engineers who can start diagnosing problems right away, and a single point of problem resolution for IVR, CTI, and PBX systems across the enterprise and contact center.

For more information visit http://pbx.psshelp.com